1 We will only offer you a refund of our fees if you cancel the delivery booking within 28 working days of receipt of email confirmation of the consignment and we have not yet supplied the collection.
2 We shall not offer you a refund of our fees and charges where a parcel is rejected by carriers within our network(s) for being outside the stated weight or dimensions.
3 We shall not offer you a refund of our fees and charges where a parcel is held by customs for unpaid duty or product misclassification.
4 We shall not offer a refund for items that are prohibited from being carried.
5 Once a parcel has been collected by ‘us’ or the parcel has been handed over to a parcel store you can not cancel the delivery and therefore can not request a refund.
6 Given the nature of international delivery no refunds are given for deliveries which take longer than stated SLA. SLA estimated delivery times are just guidelines and are not guaranteed.
7 Please contact us with in 7 days of receipt of a damaged consignment in order make a claim for a refund.
8 To make a claim for a refund you must initially contact support via Live Chat.
9 All refunds will be re-paid to the same payment method that was used to book the parcel delivery.
10 Should you have further questions on our refund policy please contact us at firstname.lastname@example.org before to sending your parcel.
11 Please also be aware that our policy is subject to change and should be checked on a regular basis to check what our current policy is.
12 Please read our Terms & Conditions as this highlights your rights to claims and refunds for specific circumstances.