Refund Policy

Please read our refund policy carefully

1 We will only offer you a refund of our fees if you cancel the delivery booking within 28 working days of receipt of email confirmation of the consignment and we have not yet supplied the collection.

2 We shall not offer you a refund of our fees and charges where a parcel is rejected by carriers within our network(s) for being outside the stated weight or dimensions.

3 We shall not offer you a refund of our fees and charges where a parcel is held by customs for unpaid duty or product misclassification.

4 We shall not offer a refund for items that are prohibited from being carried.

5 Once a parcel has been collected by ‘us’ or the parcel has been handed over to a parcel store you can not cancel the delivery and therefore can not request a refund.

6 Given the nature of international delivery no refunds are given for deliveries which take longer than stated SLA. SLA estimated delivery times are just guidelines and are not guaranteed.

7 Please contact us with in 7 days of receipt of a damaged consignment in order make a claim for a refund.

8 To make a claim for a refund you must initially contact support via Live Chat.

9 All refunds will be re-paid to the same payment method that was used to book the parcel delivery.

10 Should you have further questions on our refund policy please contact us at before to sending your parcel.

11 Please also be aware that our policy is subject to change and should be checked on a regular basis to check what our current policy is.

12 Please read our Terms & Conditions as this highlights your rights to claims and refunds for specific circumstances.